Privacy Policy

01Who we are

Trailbrake Sim Works is an independent sim racing shop and demo room at 1147 Barton Street East, Hamilton, Ontario L8H 2V5, Canada. We are responsible for the personal information described here.

This policy covers the Trailbrake Sim Works iOS app (the "app"), the widget that comes with it, and our account service and web pages at trailbrakes.site. It does not cover purchases made at our counter, which are handled under our in-store practices.

02What we collect

You can browse the catalogue, news, demo bays and the rig builder without an account. We only collect personal information once you create a member account or send us something.

Account details

• Name, the one you enter when you sign up, so the counter knows who is picking up.
• Email address, used to sign in and to reply to you about holds, bookings and trade-in quotes.
• Member ID, an identifier we create for your account.
• Password. Our sign-in page handles it and our server stores it only as a salted hash. We can't see or recover it.

Shop activity

• Reservations for in-store pickup: the items, quantities, prices shown, pickup code, hold times and any note you add.
• Demo-room bookings: bay, time, status and what you'd like to try.
• Saved rig builds: the parts and platform you chose.
• Hot list (favourites) and back-in-stock waitlist: the products you've marked.

We keep these so the counter can prepare your order and so you see the same history on any device you sign in on.

Trade-in requests

• The description of your gear (type, brand, model, year bought, condition, whether it's boxed, your notes).
• Photos of your gear that you take or choose. They are sent to our trade desk only when you submit a trade-in request.

What we don't collect

• No location data. The app never asks for your location. The shop map only shows our address, and directions open in Apple Maps.
• No contacts, health, financial or browsing data.
• No advertising identifiers, no tracking across other companies' apps or websites, and no third-party analytics or advertising SDKs.
• No payment data. The app never asks for card details and never charges you. Everything is paid for at the counter.

03At a glance

This matches the privacy details shown for the app on the App Store.

04How we use it

We use your information only to run the shop service you asked for:

• holding gear behind the counter for pickup and matching your pickup code;
• running the demo-room schedule and keeping bays from being double-booked;
• preparing store-credit trade-in quotes;
• syncing your builds, hot list and waitlist between devices;
• answering your questions and keeping the service secure, for example by stopping repeated failed sign-ins.

05Camera, photos and notifications

Camera and photo library. These are used only when you add photos to a trade-in request. iOS asks for permission first, and you can pick individual photos without giving access to your whole library. Nothing is uploaded until you tap Request my quote.

Notifications. If you allow them, the app schedules reminders on your device, such as a demo session starting in an hour, a hold about to end, or a waitlisted item back on the shelf. The app sets these up locally based on your own bookings, holds and waitlist. They aren't used for marketing.

06What stays on your device

• Preferences such as colour theme, haptics and sound, reminder switches, home platform and torque units are kept in the app's local settings storage (UserDefaults).
• Cache files: a copy of the catalogue, your holds, bookings, builds and trade-in photos, so the app works offline and loads quickly. A small summary is shared with the app's home-screen widget on the same device.
• Session token: stored in the iOS Keychain, protected by your device passcode.

Signing out removes the session token, your profile copy and our sign-in cookies from the app. Deleting the app removes everything it stored on the device.

07Who can see it

Only Trailbrake Sim Works staff who need it to serve you, such as counter staff for holds, the demo-room lead for bookings and the trade desk for quotes. Your data is stored on our own server, which is hosted in a secure data centre and reached only over encrypted connections (HTTPS). The hosting provider acts on our instructions and can't use the data for its own purposes.

We disclose personal information only if the law requires it, for example under a valid court order.

08Retention and deletion

• Account data (name, email, member ID and shop activity) is kept while your account is open.
• Trade-in photos are deleted 90 days after the quote closes (accepted and credited, declined, or expired).
• Deleting your account: in the app, go to Account › Delete account. This removes your account and all associated data from our servers and from the device. Deletion from our systems, including backups, is complete within 30 days.
• Signing out ends the session on our server and clears it from the app and the sign-in page.

If you'd rather not use the app, email us and we'll delete your account for you.

09Security

All traffic between the app and trailbrakes.site is encrypted. Passwords are stored as salted hashes, session tokens are random and can be revoked, and staff access is limited to what each role needs. No system is perfectly secure. If a breach puts you at real risk of significant harm, we will notify you and the Office of the Privacy Commissioner of Canada as the law requires.

10Your rights

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario law, you can:

• ask what personal information we hold about you and get a copy;
• ask us to correct anything inaccurate (you can also change your name in the app);
• withdraw consent and ask us to delete your information;
• complain to us, and if you're not satisfied, to the Office of the Privacy Commissioner of Canada.

Visitors from the EU, UK and elsewhere: we extend the same rights to everyone, including access, correction, deletion, restriction, objection and data portability (we'll send your data as a JSON file). Our legal basis for processing is performing the service you asked for (your account, holds, bookings and quotes). You can also complain to your local data protection authority.

Email [email protected] from the address on your account. We'll reply within 30 days and never charge for a reasonable request.

11Children

The app and member accounts are not directed at children under 13, and we don't knowingly collect their personal information. If you believe a child under 13 has created an account, contact us and we'll delete it.

12Changes to this policy

If we change what we collect or how we use it, we'll update this page and the date at the top, and point out significant changes in the app before they take effect.

13Contact