Pit Wall Support

Add gear to a hold from any product page or from a saved rig build, then tap reserve. We put the stock aside behind the counter and the app shows your pickup code (it looks like TB-K7RXM).

Nothing is charged in the app, and it never asks for card details. You pay at the counter when you pick up, by card, tap or cash. Show your pickup code or give your name at the counter.

Holds last 72 hours. When your gear is bagged and waiting, the hold's status changes from "On hold" to "Ready at counter".

Need more time? Open the hold in the Garage and tap +24 h. You can extend each hold once, by 24 hours. If notifications are on, we'll remind you 12 hours before the hold ends. Holds that aren't collected lapse automatically and the stock goes back on the shelf.

Open Garage › your hold and tap cancel. The stock is released straight away. There's no charge, because nothing was paid.

Pull down to refresh on the Pit screen. Holds are saved on your device first and sync when you're online, so they don't disappear. If you're signed in on another device, give it a moment to sync. Still missing? Call the counter with your name and we'll find it.

Open the Demo tab, pick a bay (each one has a different wheelbase, pedals and cockpit), then choose a day and time. Sessions are free and last 30 minutes. Slots start every half hour during opening hours, and you can book any slot at least 45 minutes ahead.

Please arrive five minutes early. If notifications are on, you'll get a reminder an hour before.

Go to Garage › Demo sessions › your session and tap Reschedule to pick a new bay or time, or Cancel to free the slot. You can do either any time before the session starts. The old slot is released straight away for someone else.

As you add parts, the rig builder checks them against each other and against your platform (PC, PlayStation or Xbox):

1. Platform support: every part must work on the platform you picked. On consoles, pedals and add-ons must plug into a matching wheelbase.
2. Torque vs rigidity: the wheelbase's peak torque compared with what the cockpit's wheel deck is rated for.
3. Mounting pattern: whether the base bolts straight onto the cockpit, or needs an adapter plate.
4. Quick release: whether the rim fits the base, or needs a hub adapter.
5. Pedal deck load: the brake's maximum force against the pedal plate's rating.
6. Seat mounting and connections, such as a wheel stand with no seat rails, or pedals that only plug into their own brand's base.

Red means it won't work as picked. Yellow means it works with a caution or an adapter. When we stock the right adapter, it's added to your total automatically. The checks use makers' published specifications and our bench experience. They're guidance, not a warranty, and staff confirm fitment before handover.

Start a trade-in in the app. Pick the type of gear, brand, model, the year you bought it and its condition, and add 2 to 6 photos. Then tap Request my quote. You'll see an estimated range before you send it.

Our trade desk reviews your request and your quote appears in the Garage, usually within one business day. Quotes are store credit, based on our published trade grid (the gear's current retail price, its age, condition and whether you have the box), and are valid for 14 days. Accept it in the app, bring the gear in with all its cables and clamps, and we confirm the figure after a 10-minute bench test. Store credit can't be redeemed for cash.

If the quote looks off, start a new request with more photos, or email the trade desk at [email protected].

On any out-of-stock product, tap Notify me when it's back. When the app sees the item back in stock, it sends you an alert once. Reserve quickly, because popular gear doesn't sit on the shelf long. You can leave the waitlist from the same button.

Check both of these:

1. iPhone Settings › Notifications › Trailbrake: Allow Notifications is on.
2. In the app, Settings › Alerts: the switches for demo session reminders, hold ending reminders and back-in-stock alerts are on.

Reminders are scheduled on your device, so they still arrive without a connection. Focus modes can hold them back.

Sign-in runs on our secure page at trailbrakes.site inside the app. If it won't load, check your connection and tap the reload button at the top of the sign-in sheet.

"That email and password don't match" means the details are wrong. Passwords are case-sensitive and at least 8 characters. "An account already uses that email" means you already have an account, so switch to Sign in. Forgotten your password? Email [email protected] from your account email and we'll help you reset it.

In the app, go to Settings › Account & sign out › Delete account and confirm. This deletes your account, holds, bookings, builds, hot list, waitlist and trade-ins from our servers and from your device. Deletion from our systems, including backups, is complete within 30 days. Any open holds are cancelled and upcoming demo sessions are released.

You can also email us from your account address and we'll delete it for you. To clear what's stored on one device without deleting your account, use Settings › Clear local data on this device.

Open Settings › Account & sign out. You can edit your name there (it's what the counter sees on your holds) or sign out. Signing out clears your session from the app and the sign-in page.